AGFA Service is the servicing arm for AGFA imagesetting equipment, computerized imagers that process digitized information directly to film. Because companies who purchase imagers have such varying demands, AGFA Service offers a choice of four different service plans. Called the Select Support Service Program it allows users to select the precise service level they feel they need.
"A number of other service providers offer buyers a choice of service levels," explains AGFA's Director of Field Services SZ. We differentiate ourselves by allowing customers to choose exactly how much downtime they're willing to put up with should something go wrong. Not how soon they expect a service person to be on the job."
Taking a page from the Olympics, AGFA Service names its four levels Bronze, Silver, Gold and Platinum. Platinum guarantees repairs with 24 hours, Gold within 48. Matching the demand of a growing number of its customers, AGFA Platinum service is available 24 hours a day, seven days a week. "And remember," points out SZ, "these aren't response times. They're repair times. An obligation on our part to get the system running again, day or night, within these time frames."
© 1995 ONEAC Corp.
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